Refund and Return policy

RETURNS ---- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original shipping packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) * Vinyl records that has been opened from their shipping package * Vinyl records not in their original condition, damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: support@vintagerecordstore.com

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. That means anything in the discount vinyl collection will not be subject to a refund. Exchanges (if applicable) If you need to exchange it for the same item (if we have one in stock), send us an email at: support@vintagerecordstore.com and send your item to: 1196 Huron Street, London, ON, N5Y 4K9, Canada. Shipping To return your product, you should mail your product to: 1196 Huron Street, London, ON, N5Y 4K9, Canada. You will be responsible for paying for your own shipping costs for returning your item. All Shipping costs are non-refundable. If you receive a refund, the cost of all shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are return shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.